This policy is effective as of January 01, 2009.
Keeping Your Information Safe and Secure
For more than 75 years, van
Wagenen (“Company”) has been a trusted symbol of service and reliability,
and we remain dedicated to those principles today.
We are committed to protecting
customer information. We take our responsibility to protect the
privacy and confidentiality of any client information very seriously.
We limit employee access to client and borrower information to those
who have a business reason to know this information. We maintain physical,
electronic, and procedural safeguards that comply with applicable legal
standards to store and secure client information from unauthorized access
and use, alteration, and destruction. We require contractors and outside
companies who work with us to adhere to strict privacy standards through
their contracts with us. Our own policies and procedures have been developed
to protect the confidentiality of client information and to help achieve
compliance with relevant rules and regulations. We hold our employees
accountable for complying with those policies, procedures, rules, and
regulations.
We endeavor to collect,
use, and maintain client information only for appropriate purposes.
We limit the collection, use, and retention of client information to
what we reasonably believe will help us deliver superior service, to
administer our business, manage our client's risks, market our services
and products, and to meet applicable laws and regulations.
We do not share customer
information with any outside parties. Company does not share customer
information with anyone except the lending institution or as Company
may be required by law, including:
- Government entities,
courts or other entities (in response to subpoenas and other legal processes),
or those with whom you have requested us to share information.
Your Personal Information
When you come to Company web
sites (insuranceservicecenter.com), we log your current Internet
address (this is usually a temporary address assigned by your Internet
service provider when you log in), the type of operating system you
are using, and the type of browser software used. In addition, we may
keep track of what areas of our web site you visit. This information
helps us improve our site and ensure that the information you need is
easy to access.
While we track this information
about the technology you are using, we do not identify who you are.
You will remain anonymous to our system unless you choose to tell us
who you are. For example, when you submit a question via our email submit
form, this information is kept confidential and only disclosed to those
who may be able to help answer your question within the company. We
do not disclose your personal information to other companies who intend
to sell their products or services to you. For example, we will not
sell your name or email address to a catalog company.
Online Security Tips
While Company is committed
to ensuring the highest standard of security on our systems, you as
the end-user also play an important role to ensure that you are adequately
protected when you use the Internet. The following security best practices
are recommended:
- Install anti-virus,
anti-spyware, and other Internet security software on your PC. Use it
regularly and keep it up-to-date.
- Take advantage of
your PC's security features. Make sure your browser uses the strongest
encryption available and be aware of the encryption levels of the sites
and applications you use.
- Regularly update
your PC's operating system and Web browser software with the vendor's
software patches and updates to protect your PC against known vulnerabilities.
- Do what you can
to prevent unauthorized people from using your PC.
- Change your passwords
often. Be sure to choose passwords that are hard for others to guess.
- If you notice suspicious
activity in your accounts, report it immediately to the appropriate
parties.
- Do not download
or open any attachments sent to you by unsolicited email. Once opened,
these programs may contain malicious programs that can compromise your
PC's security.
- Be on the alert
for phishing scams. Access Web sites by typing the Web addresses directly
into your Web browser or by using Web addresses you have bookmarked,
instead of via embedded links in unsolicited emails.
Updated versions of Company's
Privacy Policy shall be posted on our website at insuranceservicecenter.com.
Any queries about this can be directed to Company’s Privacy Officer
as indicated below:
van Wagenen Financial Services,
Inc.
Attention: Privacy Officer
Legal Department
6483 City West Parkway
Eden Prairie, MN 55344
Phone: 800-346-9713
Email: vWcompliance@vanwagenen.com